Incident Manager
Core
Coordinate response to major incidents affecting Workday customers, restoring service and preventing recurrence.
Role type
Senior IC incident manager
Builds
Resilient, reliable global services for enterprise customers
Domain
SaaS / Enterprise HR & Finance
Required skills
incident command, ITIL practices, stakeholder communication, cross-functional collaboration, root cause analysis, data-driven improvement
Preferred skills
technical troubleshooting, automation, process simplification
Technologies
ITIL, cloud-based environments, on-premise environments
Responsibilities
Lead major incident response and coordinate responders; Provide timely updates to leadership and support teams; Partner with service teams to improve detection and alerts; Improve response readiness via runbooks and change visibility; Facilitate blameless post-incident reviews; Analyze incident trends and metrics to recommend improvements
Seniority
Senior, hands-on IC
