Technical Support Delivery Associate - Paradox (Tuesday - Saturday, 12pm-9pm)
Core
Provide technical support and consultative guidance to enterprise customers using Paradox's AI hiring platform, resolving issues and ensuring product adoption.
Role type
Technical Support Delivery Associate (SaaS)
Builds
Paradox Olivia AI hiring assistant platform
Domain
HR Tech / Recruiting / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, ticketing system management, consultative support, documentation writing, system configuration, root cause analysis
Preferred skills
HR/recruiting industry experience, multi-tasking, English communication
Technologies
Paradox Olivia, ticketing systems, SaaS platforms
Responsibilities
Troubleshoot and resolve functional and technical issues via customer portal; Identify system bugs and collaborate with Development teams; Educate customers on feature usage; Write and update help articles and documentation; Perform routine administrative tasks like password resets and permission updates; Document steps to reproduce and create root cause analyses for critical tickets; Translate solved tickets into self-service articles.
