Sr Associate Support Engineer, AI/ML & Platform Operations (8am-5pm) or (12md-9pm)
Core
Senior Associate Support Engineer driving incident resolution, root-cause analysis, and performance optimization for Workday's enterprise platform and autonomous AI agent workflows.
Role type
Senior Associate Support Engineer (AI/ML & Platform Operations)
Builds
Workday's digital experience, AI/ML platform, and Agent Factory initiative (autonomous AI agents for HR and Finance workflows)
Domain
Enterprise SaaS, AI/ML, Cloud Infrastructure
Required skills
SQL query writing, API payload inspection (JSON/XML), Linux/Windows command-line tools, public cloud navigation (AWS/GCP/Azure), observability tool usage (Grafana/Kibana/Datadog), LLM output evaluation, ticketing workflow triage
Preferred skills
Runbook-based troubleshooting, technical documentation drafting, complex system adaptability
Technologies
AWS, GCP, Azure, Kibana, Grafana, Datadog, Jira, ServiceNow, Salesforce, Python, Bash, REST, SOAP
Responsibilities
Analyze system metrics and debug cloud-hosted ML service pipelines; Review LLM outputs and conversation logs to identify failure modes; Perform root-cause analysis for software defects and pipeline failures; Monitor and triage support queues while enforcing SLAs; Write SQL queries to validate backend data integrity; Communicate technical updates and resolution steps to customer IT teams
Seniority
Senior Associate, hands-on IC
