Principal Customer Success Manager
Core
Enterprise-level Customer Success Manager driving adoption, engagement, and retention for Workday HCM, Payroll, and Financials solutions.
Role type
Principal Customer Success Manager (Enterprise)
Builds
Customer success plans, adoption roadmaps, and executive-level support strategies.
Domain
HRIS / Payroll / Financials (SaaS)
Deliverable
client delivery
Required skills
Enterprise account management, executive stakeholder management, issue escalation, project management, adoption planning, roadmap communication, relationship building, data analysis
Preferred skills
Functional expertise in Financials, State & Local Government experience, complex SaaS environment experience
Technologies
Workday HCM, Workday Payroll, Workday Financials
Responsibilities
Coordinate overall customer relationships and act as liaison between product and customer; Develop success plans outlining critical factors and metrics; Drive resolution of customer concerns and prioritize issues; Supervise customer adoption of solution features; Leverage customer relationships for prospect references; Communicate process and procedural changes to customers.
Seniority
Senior, hands-on IC with strategic account ownership
