Sr Quality Assurance Engineer (Customer Facing)
Core
Senior player/coach QA engineer supporting software developers and partner teams using Pipedream, debugging complex integration issues, troubleshooting API failures, and driving quality process improvements.
Role type
Senior IC Quality Assurance Engineer (Customer Facing)
Builds
Pipedream platform (AI agents connecting to software/services like Notion, GSuite, Slack, Zoom, GitHub, Jira)
Domain
Developer tools / AI agents / Integration platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
JavaScript, Python, API troubleshooting, LLMs, agentic workflows, root cause analysis, technical documentation
Preferred skills
AI coding tools (Claude Code, Codex, Cursor), mentoring, asynchronous collaboration
Technologies
JavaScript, Python, LLMs, MCP, Notion, GSuite, Slack, Zoom, GitHub, Jira
Responsibilities
Troubleshoot technical errors (authentication, malformed requests, rate limits) and billing issues for developers; Own complex integration issues and partner escalations; Identify technical/usability issues with connectors; Drive continuous improvement of support and quality processes (playbooks, tooling, automations)
Seniority
Senior, hands-on IC