CX Delivery Excellence Product Lead
Core
Drive execution excellence and integrated service product strategy for Workday's Customer Experience Organization, acting as a trusted advisor to the EVP of CX.
Role type
Senior IC Product Lead / Strategy Advisor
Builds
Product roadmaps, business cases, go-to-market strategies, and operational initiatives for CX services.
Domain
Enterprise HR & Finance SaaS (Workday)
Deliverable
product features
Required skills
Strategic consulting, product management advisory, AI tool literacy (Claude, Cursor), executive presence, complex initiative advising, CX function understanding, analytical thinking, problem-solving
Preferred skills
MBA or advanced degree, MBB/Big 4 consulting background, industry event representation, M&A research, pricing/packaging/channel strategy
Technologies
Claude, Cursor
Responsibilities
Align products and services with CX leaders; lead matrixed operating model initiatives; collaborate with senior leadership on product development; drive thought leadership at industry events; manage strategic initiatives from concept to launch; develop product roadmaps and GTM strategies; advise leaders on strategy direction; partner with EVP on organizational changes; prepare executive-level communications.
Seniority
Senior, hands-on IC with strategic advisory scope