Sr Customer Experience Analyst
Core
Manage end-to-end subcontractor purchase requisitions, oversee supplier funds, track costs, and ensure data integrity for the Professional Services Operations team.
Role type
Senior Customer Experience Analyst (Operations)
Builds
Operational processes for subcontractor management and project handoffs within Professional Services
Domain
Professional Services / Cybersecurity
Deliverable
dashboards & analysis
Required skills
Purchase requisition management, budget oversight, cost tracking, PSA tool proficiency, CRM systems, data analysis, reporting, process improvement
Preferred skills
Subcontractor/vendor management, Statement of Works (SOW) creation, advanced spreadsheet skills (pivot tables, complex formulas)
Technologies
Clarizen, NetSuite OpenAir, Microsoft Excel, Google Sheets
Responsibilities
Manage subcontractor purchase requisitions and engagement letters; Oversee supplier purchase order funds and budget requests; Track and analyze subcontractor costs for the NAM region; Update PSA and CRM systems to ensure data integrity; Collaborate on SOW and service contract reviews; Set up projects in PSA tools for delivery team handoffs; Identify process improvement opportunities based on data analysis.
Seniority
Senior, hands-on IC
