Technical Support Engineer
Core
Provide technical support for software applications and systems, troubleshooting issues, training customers, and collaborating with engineering teams.
Role type
Technical Support Engineer
Builds
Customer satisfaction and system stability for logistics and supply chain clients
Domain
Logistics and Supply Chain / Industrial Automation
Deliverable
client delivery
Required skills
software troubleshooting, database administration, Windows administration, customer training, issue documentation, problem solving
Preferred skills
AI technologies, Java, Golang, Python, material handling experience
Technologies
Oracle, MS SQL, Windows
Responsibilities
Diagnose and troubleshoot software issues via phone, email, and chat; Collaborate with development teams to resolve complex issues; Conduct training sessions for customers on software usage; Document and track customer issues; Assist in creating support documentation and knowledge base articles; Participate in on-call rotation
Seniority
Individual Contributor