Controls Engineer Technical Support
Core
Escalation team member providing world-class technical support for high-profile customers on material handling and automated equipment systems.
Role type
Senior Controls Engineer (Technical Support)
Builds
Resolves moderately complex issues for conveyors, sorters, AS/RS, robotics, and PLC-controlled systems.
Domain
Material handling, automation, logistics
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Controls hardware troubleshooting, electrical troubleshooting, PLC troubleshooting (Allen Bradley Logix, Siemens, Modicon), schematic troubleshooting, ERP/CRM platform familiarity (SAP, Oracle, Salesforce), case backlog management, preventive maintenance strategy implementation
Preferred skills
Lean or Six Sigma initiatives, training material development, conflict resolution, knowledge base content creation
Technologies
Allen Bradley Logix PLC, Siemens, Modicon PLC, SAP, Oracle, Jira, Salesforce Service Cloud
Responsibilities
Diagnose and resolve technical issues related to automated equipment; handle escalated cases from entry-level support; maintain accurate records in ERP and ticketing systems; assist in implementing preventive maintenance strategies; communicate issue status and resolutions to customers; identify recurring issues and suggest process improvements
Seniority
Mid-Senior, hands-on IC with team collaboration