Software Support Engineer
Core
Provide second-level technical support for Dematic's software solutions, diagnosing issues, collaborating with engineering, and training customers.
Role type
Software Support Engineer
Builds
Customer support resolution and knowledge base documentation
Domain
Logistics automation / Material handling / Software support
Deliverable
client delivery
Required skills
Software troubleshooting, Database management (Oracle/MS SQL), Operating systems (Windows), Programming (Java/C/C#/Python), Customer service, Technical documentation, Training delivery
Preferred skills
Material handling domain knowledge, Problem-solving
Technologies
Oracle, MS SQL, Windows, Java, C, C#, Python
Responsibilities
Diagnose and troubleshoot software issues via phone/email/chat, Collaborate with development teams to resolve complex issues, Conduct training sessions for customers on software usage, Document and track customer issues, Assist in creating support documentation and knowledge base articles, Travel to customer locations (~5% of time)
Seniority
Mid-level, hands-on IC
