Yardi Functional Consultant
Core
Lead application support operations for US-region Yardi projects, managing the full lifecycle of support tickets and ensuring SLA adherence.
Role type
Senior IC Yardi Support Manager
Builds
Stable Yardi application operations for commercial and residential property portfolios
Domain
Real Estate / Property Management / Fund Administration
Required skills
Yardi applications expertise, ITSM tools (Jira, ServiceNow, Zoho), ticket lifecycle management, SLA management, stakeholder coordination, reporting & analytics
Preferred skills
Real Estate or Property Management background, team leadership, change management processes
Technologies
Yardi, Jira, ServiceNow, Zoho ManageEngine
Responsibilities
Manage end-to-end Yardi support ticket lifecycle, allocate workloads across support team, serve as primary client contact for support matters, prepare MIS reports on ticket trends and SLA compliance, resolve functional and technical issues across Yardi modules
Seniority
Senior, hands-on IC with team leadership