Client Service Manager
Core
Manage an assigned portfolio of clients to ensure delivery of best-in-class service, support high levels of client satisfaction, and build strong working relationships with key contacts within each client's organisation.
Role type
Client Service Manager
Builds
Banking, Depositary and Custody services for Asset Managers, Family Offices, Institutional Investors and Corporates
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
client relationship management, onboarding coordination, client feedback analysis, cross-functional collaboration, data analysis, compliance adherence
Preferred skills
German language proficiency
Technologies
Microsoft Office Suite, reporting tools
Responsibilities
Maintain strong relationships with clients, coordinate onboarding of new clients, analyse client feedback and contribute to service improvements, collaborate with internal departments to resolve client issues, monitor client service activity and propose improvements, prepare or support the preparation of client reports and service reviews
Seniority
Mid-level, hands-on IC
