Business Support Specialist | Rete Agenti – Internship
Core
Support the bank's agent network by handling operational requests, monitoring commercial activities, and analyzing data to ensure efficient payment services.
Role type
Business Support Specialist (Internship)
Builds
Operational support for the bank's agent network and payment services
Domain
Banking / Retail Banking
Deliverable
dashboards & analysis
Required skills
Microsoft Office (Excel), data analysis, report generation, CRM tool usage, problem-solving, prioritization
Responsibilities
Manage incoming requests from agents and internal offices via phone, email, and CRM; Support resolution of operational issues and service complaints; Monitor commercial and operational activities through data analysis and reporting; Assist agents in using procedures and tools; Collaborate with internal functions to ensure efficient service delivery