Workday Client Success Manager - AMS
Core
Lead client relationships and service delivery for Workday Application Managed Services (AMS) engagements, acting as a trusted advisor to ensure SLAs and business outcomes are met.
Role type
Manager, Workday Application Managed Services (AMS) Client Success
Builds
Workday managed services engagements
Domain
Enterprise HR/Financial Systems (Workday) + Managed Services
Required skills
Workday administration and support, Managed services delivery models, SLA management, ITIL frameworks, Client account management, RFP response support, Contract negotiation, Performance reporting
Preferred skills
Workday certifications, ITIL certifications
Technologies
Workday
Responsibilities
Serve as primary point of contact and escalation for managed services clients; Guide clients on Workday best practices, new features, and optimization; Lead client governance activities including QBRs and roadmap discussions; Oversee end-to-end delivery ensuring adherence to SLAs and quality standards; Monitor service performance metrics and proactively address risks; Ensure appropriate resourcing and workload balancing; Support sales cycle including RFPs, renewals, and change orders; Partner with sales, account leadership, and legal teams; Prepare and present performance and financial reports.
Seniority
Manager, hands-on leadership