Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada
Core
Own client relationships and outcomes for a portfolio of Oracle managed services clients, acting as the primary escalation point and strategic interface between clients and delivery teams.
Role type
Senior IC Client Success Manager (Managed Services)
Builds
Oracle EPM and ERP managed service engagements
Domain
IT Services / Oracle EPM & ERP
Deliverable
client delivery
Required skills
Oracle EPM (EPBCS, FCCS, ARCS, EDM), Oracle Cloud ERP (GL, AP, AR, Cash Management, Fixed Assets, Tax, Expense, HCM, SCM), ServiceNow, SLA management, change request management, commercial acumen, stakeholder management
Preferred skills
ITIL, PMP, Oracle Cloud certifications, bilingual English/French
Technologies
Oracle EPM, Oracle Cloud ERP, ServiceNow
Responsibilities
Lead weekly operational status calls and Quarterly Business Reviews (QBRs), establish and run governance models, oversee end-to-end delivery ensuring SLA adherence, manage demand intake and prioritize by business value, track hours consumption and burn rate, prepare client-facing KPI and performance reporting, coordinate with Oracle Support and third-party vendors, lead client onboarding and transition activities.
Seniority
Manager, hands-on IC
