Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada
Core
Own the client relationship, value, and outcomes for a portfolio of Oracle managed services clients, acting as the primary escalation point and strategic interface between the client and Huron's delivery teams.
Role type
Manager-level Client Success Manager (Managed Services)
Builds
Oracle EPM and ERP managed services engagements
Domain
IT Services / Oracle EPM and ERP
Deliverable
client delivery
Required skills
Oracle EPM (EPBCS, FCCS, ARCS, EDM) or Oracle Cloud ERP functional expertise, Client Success/Engagement Management, ServiceNow/ITSM, SLA management, Commercial acumen (SOW, margin tracking), Stakeholder management
Preferred skills
ITIL, PMP, Oracle Cloud certifications, Bilingual English/French
Technologies
Oracle EPM, Oracle Cloud ERP, ServiceNow
Responsibilities
Lead weekly operational status calls and Quarterly Business Reviews (QBRs), Establish and run the governance model at client onboarding, Oversee end-to-end delivery ensuring adherence to SLAs, Manage demand intake and prioritize by business value, Track hours consumption and burn rate against contracted volumes, Prepare and present client-facing KPI and performance reporting, Manage interactions with Oracle Support and third-party vendors.
Seniority
Manager, hands-on IC with leadership
