SDM Training - RCM
Core
Design, deploy, and scale digital learning solutions for Revenue Cycle Management (RCM) teams to improve operational metrics, compliance, and speed-to-proficiency.
Role type
Manager, RCM Training & Digital Learning
Builds
Scalable digital training programs, simulation labs, and AI-integrated learning frameworks for healthcare RCM operations.
Domain
Healthcare / Revenue Cycle Management / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
RCM business training, AI-powered learning tools, LMS/LXP deployment, simulation-based learning, Kirkpatrick evaluation, Phillips ROI, team leadership, content digitization, compliance governance
Preferred skills
Workday LMS, Articulate 360, Adobe Captivate, Rise, Camtasia, Vyond, AI automation readiness
Technologies
Workday LMS, Articulate 360, Adobe Captivate, Rise, Camtasia, Vyond, AI chatbots, content automation tools
Responsibilities
Design and oversee new-hire, lateral, and leadership training programs; Manage and mentor a team of RCM trainers; Create interactive learning modules using specified authoring tools; Develop learning effectiveness models and track speed-to-proficiency and quality metrics; Ensure audit-readiness and regulatory compliance of training documentation; Integrate AI and automation readiness into training frameworks.
Seniority
Manager, hands-on IC with team leadership