Senior Director - Revenue Cycle Global Training & Quality Assurance
Core
Design and scale enterprise-wide learning and quality assurance programs for healthcare revenue cycle operations, leveraging AI and automation to drive performance and compliance.
Role type
Senior Director, Revenue Cycle Learning & Quality Assurance
Builds
Global training pathways, leadership development curricula, and AI-driven quality monitoring frameworks for managed services teams.
Domain
Healthcare revenue cycle management, managed services, enterprise learning & development
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic vision for training and QA, adult learning methodology, AI/automation platform integration, global team scaling, regulatory compliance management, data-driven performance analytics
Preferred skills
Master's degree in business/healthcare management, experience with shared services models, change leadership
Technologies
AI-powered learning platforms, adaptive learning technologies, intelligent content delivery systems, automation platforms, advanced analytics, Workday, LinkedIn Learning
Responsibilities
Define role-based learning pathways and leadership development programs; deploy AI-driven quality monitoring tools for real-time auditing; manage closed-loop feedback between QA findings and training remediation; track training effectiveness KPIs and QA performance indicators; partner with technology leadership to implement automation tools; oversee enterprise-wide QA program across all operations functions
Seniority
Senior Director, strategy & mentorship