ServiceNow Technical Lead (Director)
Core
Lead the design, assessment, enhancement, and integration of advanced ServiceNow solutions for higher education and academic medical center clients.
Role type
Director-level ServiceNow Technical Lead / Solution Architect
Builds
Complex ServiceNow implementations and integrations with enterprise platforms (Workday, Oracle, SAP, Salesforce)
Domain
Higher Education / Academic Medical Centers / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture, ServiceNow integrations (REST/SOAP, ETL, middleware), Workday integration, Oracle integration, solution design, technical leadership, requirements gathering, agile methodologies, mentoring
Preferred skills
Master's degree in CS/IT/Engineering, Elite-level ServiceNow partner experience, higher education domain expertise, CTA/CMA certifications, cloud architecture (AWS/Azure/GCP), data modeling, custom application development
Technologies
ServiceNow, Workday, Oracle, SAP, Salesforce, MuleSoft, Dell Boomi, AWS, Azure, GCP
Responsibilities
Provide technical leadership for ServiceNow architecture and deployment; Advise clients on platform capabilities and digital transformation; Architect and manage integrations with enterprise systems; Guide requirements gathering and translate business needs into solution designs; Establish technical standards and quality assurance protocols; Create and maintain architecture documentation; Mentor junior consultants and technical teams; Lead multiple client engagements simultaneously
Seniority
Director, strategic leadership & hands-on architecture