Associate NOC
Core
Monitoring, responding to, and escalating production incidents for a digital sales and service platform serving U.S. banks and credit unions.
Role type
Associate Network Operations Center (NOC) Engineer
Builds
Production services for Alkami's unified banking platform
Domain
Fintech / SaaS
Deliverable
client delivery
Required skills
incident monitoring, customer communication, troubleshooting, shift handover, release validation checks
Preferred skills
Jira usage, Google docs/Microsoft Office familiarity, basic Finance Technology industry knowledge
Technologies
New Relic, Statuspage, MIM process
Responsibilities
24x7 proactive monitoring of production services, responding to and escalating SEV1/SEV2 incidents, performing after-deployment checks, communicating incident status to external clients, preparing shift handovers, working Service Desk tickets
Seniority
Entry-level, no prior professional experience required
