Technology Support - Boston
Core
Execute small to medium projects independently to address business challenges by producing high-quality, maintainable, and resilient code aligned with software engineering best practices.
Role type
L2 production support engineer
Builds
Business-critical applications and related technologies used in day-to-day business operations
Domain
Finance (wealth management and asset management)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident triage, root cause analysis, system monitoring, alert handling, release support, code improvement, runbook creation, SOP development, observability practices, automation, SLA management
Preferred skills
ability to work in large collaborative teams, open idea sharing, work prioritization, plan adjustment
Technologies
Support
Responsibilities
Triage and resolve incidents for business-critical applications; investigate root causes of outages; support releases and changes; create and maintain runbooks, SOPs, and knowledge articles; apply observability practices to improve monitoring and alerting; automate repetitive tasks to reduce operational toil; ensure SLA commitments are met.
