Team Manager, Manchester Selfridges
Core
Lead the Manchester Selfridges boutique team to deliver an exceptional luxury client experience and uphold CHANEL's operational standards.
Role type
Senior retail team manager (luxury fashion)
Builds
High-end client experiences and a motivated, high-performing retail team
Domain
Luxury retail / Fashion
Deliverable
product features
Required skills
Team leadership, client experience management, operational procedures, sales and merchandising, coaching and mentoring, decision making, adaptability
Preferred skills
Passion for people management, talent for motivating others, relationship building, long-term strategic thinking
Responsibilities
Act as a bridge between the shopfloor and senior management; lead the team on the floor with a collaborative approach; coach the team to maintain luxury standards (VM, wrapping, replenishment); drive business priorities through FA engagement and CRM; provide feedback on department performance; create a thriving team environment with psychological safety; protect the brand positioning.