CDD - Conseiller des Services d'Entretien et de Réparation - Cannes H/F/X
Core
Manage and follow up on after-sales service for Chanel products, handling repairs, diagnostics, and client communication to ensure an exceptional customer experience.
Role type
Senior Customer Service Advisor (After-Sales & Repair)
Builds
After-sales service experience for luxury fashion clients
Domain
Luxury Fashion / Retail
Deliverable
client delivery
Required skills
Product expertise, after-sales service management, client relationship management, repair execution, inventory management, team training, performance analysis
Preferred skills
Passion for fashion, proactive problem solving, English fluency
Technologies
Internal repair software, logistics systems
Responsibilities
Handle clients through all after-sales steps from diagnosis to product return, execute repairs on-site, manage spare parts and workshop relations, analyze service performance indicators, train sales teams on after-sales procedures, represent the brand in-store
Seniority
Mid-level, hands-on IC