Fragrance & Beauty Retail Client Project Manager
Core
Manage, grow, and retain clients for La Rinascente boutiques and fragrance/beauty retail locations across Italy, focusing on high-value clients (VIC/Top Clients) through clienteling, CRM, and customer experience activities.
Role type
Retail Client Project Manager (Clienteling & CRM)
Builds
Client engagement programs, personalized clienteling plans, and local events for high-value clients
Domain
Luxury Retail / Fragrance & Beauty
Deliverable
client delivery
Required skills
Clienteling, CRM management, event coordination, KPI monitoring (retention, reactivation), stakeholder coordination, data analysis, travel management
Preferred skills
High-end client experience, French language proficiency
Technologies
Air Parfume, Vitality scanner, Wait While, Excel, PowerPoint, Word
Responsibilities
Manage and develop the client portfolio for boutiques and department stores; Identify commercial opportunities and strategic engagement actions with Retail Development and CRM; Monitor client KPIs including codification, retention, and reactivation; Collaborate with Boutique Managers and Stand Coordinators to implement personalized clienteling plans; Support teams in preparing 1-to-1 client appointments and follow-ups; Conduct periodic visits for training and CRM strategy alignment; Manage invitation lists, event participation, and post-event follow-ups; Monitor and manage Voice of Clients reports; Analyze services periodically; Coordinate with Marketing for brand strategy consistency; Build relationships with internal stakeholders and external partners (e.g., hotel concierge)
Seniority
Mid-level, hands-on IC