High-End Expert
Core
Lead in-store sales and client development for the High-End Business category (high jewelry, high-end watches, bespoke services) to ensure boutique operational efficiency.
Role type
Senior High-End Sales & Client Experience Manager
Builds
High-end sales performance and ultimate luxury client experiences
Domain
Luxury retail (Jewelry & Watches)
Required skills
High-end business acumen, client profiling, styling expertise, relationship management, data analysis, presentation skills
Preferred skills
English business communication, coaching and mentoring
Technologies
Excel, PowerPoint
Responsibilities
Monitor and contribute to High-end Business goal achievement; propose pre/during/post-sales customer approaches; support staff in customer profiling and product matching; execute high-value sales presentations; manage UHNW client acquisition and CEM data; coach and supervise FA/JA staff on product knowledge and service delivery; provide expert support for HJ events and routing; foster partnerships with Fashion and other internal departments.
Seniority
Senior, hands-on IC