Digital Solution Analyst
Core
Connect business ambitions with technical delivery to shape scalable digital solutions for luxury retail client journeys, focusing on CRM, clienteling, and social messaging platforms.
Role type
Senior business analyst and project delivery lead
Builds
CRM and messaging-based solutions (WhatsApp Business Platform, WeChat/WeCom) integrated into the wider CHANEL ecosystem
Domain
Luxury retail, digital client engagement, omnichannel retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
client journey mapping, requirements elicitation, workshop facilitation, functional specification drafting, CRM and omnichannel retail knowledge, API integration conceptual knowledge, SIT/UAT coordination, vendor management
Preferred skills
Experience with WhatsApp Business Platform, WeChat, WeCom, Salesforce, JIRA, Confluence, Miro
Technologies
Salesforce, WhatsApp Business Platform, WeChat, WeCom, JIRA, Confluence, Miro
Responsibilities
Lead discovery workshops to map client journeys; translate business needs into functional specifications and user stories; partner with architecture teams to shape CRM and messaging solutions; own day-to-day delivery coordination including milestones and risk management; design and coordinate SIT/UAT and support go-live; drive adoption through training materials and stakeholder communications.
Seniority
Senior, hands-on IC with project delivery ownership