Représentant ou Représentante bilingue du service à la clientèle et du support (Contrat) - Hybride | Client Service and Support Representative Bilingual (Contract) - Hybrid
Core
Bilingual customer service and support representative handling account administration and advisor support for Canadian investors.
Role type
Customer Service Representative (Contract)
Builds
Mutual fund accounts and advisor support services
Domain
Financial Services
Deliverable
client delivery
Required skills
Bilingualism (French and English), account administration, data collection, problem resolution, communication, attention to detail
Preferred skills
analytical thinking, adaptability, collaboration, technology proficiency
Responsibilities
Administer mutual fund accounts for individuals, communicate with internal and external clients to gather missing data and resolve issues, provide first-class customer service to investment advisors and their support teams, support advisors in informing clients and planning investment strategies, represent Fidelity by handling client information requests and transferring to appropriate internal associates
Seniority
Entry-level to Mid-level, hands-on IC