Manager Operational Quality Control
Core
Manage the quality, accuracy, compliance, and operational performance of the Electronic Enrollment function, overseeing a team responsible for client onboarding, file configuration, and production implementation.
Role type
Manager, Operational Quality Control (Electronic Enrollment)
Builds
Electronic enrollment solutions, client onboarding processes, and operational workflows
Domain
Insurance / Healthcare Administration
Required skills
Team management and coaching, Operational performance analysis, Process optimization, Cross-functional partnership building, Budget management, Compliance and governance oversight
Preferred skills
Bachelor's Degree, Experience with insurance principles and practices
Technologies
Electronic Enrollment systems, Artificial Intelligence tools
Responsibilities
Plan, organize, staff, and manage day-to-day team operations; Ensure appropriate controls are maintained throughout the enrollment lifecycle; Foster a culture of innovation and operational excellence; Promote knowledge sharing and ensure processes are clearly documented.
Seniority
Manager, hands-on leadership