Senior Client Service Manager - Strategic / LTE
Core
Partner with Client Managers to maintain and grow existing business, ensuring positive account relationships and resolving operational issues for group administrators.
Role type
Senior Client Service Manager (Strategic/LTE)
Builds
Account service delivery, problem resolution, and regulatory compliance for health insurance clients.
Domain
Health Insurance / Benefits Administration
Deliverable
client delivery
Required skills
Problem solving with strategic thinking, project management, benefit plan analysis, regulatory compliance monitoring, financial report analysis, process adaptation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Partner with Client Managers to maintain and grow existing business; Assist in preparing benefit design analysis and financial reports; Analyze operational business problems and drive problem resolution; Proactively monitor regulatory changes and ensure compliance; Audit Benefit Plan set-ups; Manage end-to-end project resolution for account issues; Serve as primary contact for day-to-day account service issues.
Seniority
Senior, hands-on IC