Tecnico de Suporte
Core
Provide technical support to end-users for PC, server, hardware, or software applications, including troubleshooting, installation, and maintenance.
Role type
IT Help Desk Technician
Builds
IT support services for end-users
Domain
Information Technology / Hardware & Software Support
Required skills
PC and peripheral installation, software package loading and verification, troubleshooting end-user issues, PBX administration, user account management, hardware repair, inventory management, basic network understanding
Preferred skills
A+ certification, knowledge of Microsoft applications, ITIL knowledge, service desk system monitoring
Technologies
PC, servers, peripherals, PBX, Bind View, AD, MES, SAP RF, Ghost
Responsibilities
Troubleshoot and resolve end user issues, Install and configure PCs and peripherals, Administer user accounts via Bind View, Monitor Service Desk system queue and resolve tickets, Maintain inventory of computer parts, Provide support via phone for offsite users, Perform basic level of support for users on IT baseline apps
Seniority
Entry-level, hands-on IC