IT Support Technician
Core
Provides technical support to end-users for PC, server, hardware, or software applications in a manufacturing environment.
Role type
IT Support Technician
Builds
Maintains site hardware, network infrastructure, and business systems (MES, SAP RF Scanners, PBX, file/print services).
Domain
Manufacturing / IT Infrastructure
Required skills
hardware troubleshooting, network administration, systems administration, database administration, backup management, asset inventory, user training, process documentation, license auditing, wireless device support
Preferred skills
cost reduction process improvement, continuous improvement metrics management, cross-facility knowledge sharing
Technologies
MES, SAP RF Scanners, PBX, Blackberry, Terminal Servers, file services, print services
Responsibilities
Monitor asset inventory and maintain backup tapes; administer network hardware and file/print services; troubleshoot end-user PC and software issues; provide on-call support and end-user training; perform license audits and hardware procurement; document new processes and drive continuous improvement.
Seniority
Individual Contributor