IT Support Technician (Multiple Shifts)
Core
Provide hands-on IT support for factory startup and steady-state operations, including hardware installation, troubleshooting, and user support in manufacturing environments.
Role type
IT Support Technician (Factory/Manufacturing)
Builds
IT infrastructure and end-user readiness for new factory sites and existing facilities
Domain
Manufacturing / Factory Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, PC imaging, network troubleshooting (VLANs/VPNs), hardware repair, scanner support (MES/SAP RF), mobile device enrollment, incident management, knowledge base maintenance
Preferred skills
A+ certification, manufacturing floor IT experience, large-scale deployment experience
Technologies
Active Directory, MES, SAP RF, Microsoft applications
Responsibilities
Install and configure PCs and peripherals, troubleshoot end-user issues, manage service desk queues and SLAs, support factory-floor devices (label printers, scanners), assist with new site IT deployments, provide on-site and remote user support
Seniority
Mid-level, hands-on IC
