Support Technician 1
Core
Provide technical guidance, troubleshooting, and issue resolution for IT infrastructure supporting both office and manufacturing plant teams.
Role type
IT Support Technician
Builds
Uninterrupted IT service provision for enterprise systems, applications, and hardware across production and office environments.
Domain
Manufacturing / Industrial IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory Administration, TCP/IP Troubleshooting, Server backup and maintenance, Desktop support, Network hardware and software installation, Database management, Security system administration, GMP compliance
Preferred skills
Experience supporting both office and manufacturing IT environments
Technologies
Active Directory, TCP/IP, Enterprise systems, Application software, Network hardware, Database systems, Security systems
Responsibilities
Perform IT equipment and software installations and upgrades, Maintain accurate IT maintenance documentation, Liaise with Corporate IT and other departments, Support company safety and quality programs, Ensure ongoing compliance with GMP practices and training
Seniority
Entry-level, hands-on IC
