Support Technician I
Core
Provide Level 1/2 IT support for hardware, software, and production systems in a healthcare manufacturing environment.
Role type
Support Technician I (IT)
Builds
IT services and production system stability for healthcare manufacturing clients
Domain
Healthcare manufacturing / IT Operations
Deliverable
infrastructure
Required skills
Windows OS administration, Microsoft Office/Outlook, network environment understanding, Acronis backup management, CSV/IQ compliance knowledge, IT inventory management
Preferred skills
2 years experience in similar role, EFZ or equivalent IT training
Technologies
Windows, Microsoft Office, Outlook, Acronis, MES, FDM
Responsibilities
Manage user IT requests and incidents via ticketing system, troubleshoot IT hardware and business software, install and configure standard applications, support production environment IT issues including manufacturing systems, perform machine and system backups, manage IT inventory, maintain IT documentation, participate in continuous improvement projects
Seniority
Entry to Mid-level, hands-on IC