Supervisor – Business Process Operations
Core
Manage end-to-end scanning, digitization, and document processing workflows for high-volume, time-sensitive projects while leading a workforce of 50+ personnel.
Role type
Senior Operations Supervisor (Business Process Services)
Builds
High-volume document management and digital transformation solutions
Domain
Records and Information Management / Document Digitization
Required skills
Operations management, team leadership (50+), workflow management, quality control, SLA compliance, productivity tracking, root cause analysis, TAT optimization
Preferred skills
Science or Commerce Graduate degree, MIS dashboard usage, OCR tools, Microsoft Excel analysis
Technologies
Management Information Systems (MIS), Optical Character Recognition (OCR), Microsoft Excel
Responsibilities
Manage day-to-day scanning, document preparation, indexing, and image processing workflows; Collaborate with project management, QA, IT, HR, and client representatives; Ensure compliance with SOPs, SLAs, and confidentiality policies
Seniority
Senior, hands-on IC