Supervisor – Business Process Operations
Core
Manage end-to-end scanning, digitization, and document processing workflows for high-volume projects while leading a workforce of 50+ personnel.
Role type
Senior Operations Supervisor (Business Process Services)
Builds
High-volume document management and digital transformation solutions
Domain
Records and Information Management / Document Digitization
Required skills
Operations management, team leadership (50+), scanning workflows, document indexing, image processing, MIS dashboards, Microsoft Excel, OCR tools, quality control, workforce planning, productivity tracking, root cause analysis, TAT optimization
Preferred skills
Science or Commerce Graduate degree
Technologies
MIS, Microsoft Excel, OCR
Responsibilities
Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet production targets; Collaborate with project management, QA, IT, HR, and client representatives to ensure seamless service delivery; Ensure compliance with SOPs, SLAs, and confidentiality policies.
Seniority
Senior, hands-on IC