Supervisor – Business Process Operations
Core
Manage end-to-end scanning, digitization, and document processing workflows for high-volume, time-sensitive projects while leading a workforce of 50+ personnel.
Role type
Senior IC operations supervisor (scanning/digitization)
Builds
High-volume document management and digital transformation solutions
Domain
Records and information management / Document processing
Required skills
Workforce planning, productivity tracking, root cause analysis, Turnaround Time (TAT) optimization, MIS dashboard management, OCR tool usage, quality control methodologies, SOP adherence, SLA management
Preferred skills
Science or Commerce Graduate degree, Tamil language proficiency
Technologies
Management Information Systems (MIS), Microsoft Excel, Optical Character Recognition (OCR)
Responsibilities
Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet production targets; Collaborate with project management, QA, IT, HR, and client representatives to ensure seamless service delivery; Ensure compliance with organizational standards, SOPs, SLAs, and confidentiality policies
Seniority
Senior, hands-on IC