Customer Excellence Representative with French
Core
Deliver end-to-end support for service, billing, issue resolution, and operational queries while managing the post-sales customer lifecycle and driving retention.
Role type
Customer Excellence Representative (Bilingual)
Builds
Customer loyalty, retention, and accurate billing processes
Domain
Records and information management / Data centers / Asset lifecycle
Required skills
French (B2/C1), English (B2/C1), ERP systems (Oracle), CRM systems, financial regulatory compliance, risk management, analytical problem-solving, root cause analysis, billing reconciliation, invoice generation, customer onboarding, lead identification, cross-selling/up-selling
Technologies
Microsoft Office, G Suite, Oracle, CRM systems
Responsibilities
Act as first point of contact to identify new customers and products; manage post-sales lifecycle including renewals and up-selling; facilitate customer onboarding; analyze customer data and feedback; maintain accurate interaction records; generate and review invoices; prepare billing reports; conduct audits and reconciliation of billing data; investigate billing discrepancies.
Seniority
Mid-level, hands-on IC