Customer Excellence Representative with French
Core
Deliver end-to-end support for service, billing, and issue resolution while managing the post-sales customer lifecycle and driving growth through up-selling and cross-selling.
Role type
Customer Excellence Representative (Bilingual)
Builds
Customer loyalty, revenue growth, and accurate billing operations
Domain
Records and information management / Data centers / Asset lifecycle
Required skills
French (B2/C1), English (B2/C1), ERP systems (Oracle), CRM management, financial regulatory compliance, billing reconciliation, root cause analysis, customer onboarding
Preferred skills
None stated
Technologies
Microsoft Office, G Suite, Oracle, CRM systems
Responsibilities
Act as first point of contact to identify new customers and products; manage post-sales lifecycle including renewals and up-selling; facilitate customer onboarding; analyze customer data and feedback; generate and review accurate invoices; prepare billing summary reports; conduct audits and reconciliation of billing data; investigate billing discrepancies.
Seniority
Mid-level (2+ years experience)
