Customer Excellence Manager (German)
Core
Lead a high-performing customer support team to elevate service delivery standards, drive operational excellence, and ensure SLA compliance for Iron Mountain's records and information management services.
Role type
Senior Customer Excellence Manager (Team Lead)
Builds
Customer support operations and service delivery processes
Domain
Records and information management / Customer Support
Required skills
Team leadership, operational KPI tracking, process optimization, stakeholder management, CRM proficiency, end-to-end customer care knowledge
Preferred skills
Salesforce experience, MS Office suite proficiency
Responsibilities
Guide day-to-day team activities and manage workload distribution, Identify process optimization opportunities and participate in system implementations, Provide coaching and feedback to cultivate team culture, Serve as a trusted point of contact for internal and external escalations
Seniority
Senior, hands-on IC with team leadership