Systems Engineer
Core
On-site IT operations lead supporting high-volume imaging centers and file transfer environments for records management.
Role type
Systems Engineer (IT Operations)
Builds
Imaging and file transfer solutions for global customers
Domain
Information Technology / Records and Information Management
Deliverable
infrastructure
Required skills
Windows Server administration, Active Directory management, SQL Database, network management (switches, routers, firewalls), hardware installation and support, PowerShell scripting, Kofax imaging software deployment, process optimization, SLA adherence monitoring
Preferred skills
Microsoft Certified Professional, CompTIA A+, Network+, Security+, ITIL v3, program/project management
Technologies
Windows 10, Windows 11, Windows Server 2016, SQL, Active Directory, Kofax
Responsibilities
Perform daily maintenance for IT operations and imaging tools, escalate operational issues and provide off-hour on-call support, optimize standard processes and monitor productivity/SLAs, manage customer onboarding and technical change requests, ensure system availability, collaborate with DevOps teams on solution fixes
Seniority
Mid-level, hands-on IC
