Client Service Advisor
Hybrid
Core
Provide first-class support and issue resolution to clients, partners, and customers regarding account management, billing, disputes, and data requests.
Role type
Client Service Advisor
Builds
Customer service interactions and issue resolutions
Domain
Financial services / Credit reporting
Required skills
Customer service, account management, billing inquiries, dispute resolution, data requests, MS Office (Word, Excel), G Suite, problem solving, multitasking, time management, attention to detail
Responsibilities
Manage workload queue and prioritize based on business requirements, ensure work is completed within required timeframes, maintain call production and quality levels, perform processes in line with documentation, solicit and provide feedback for development
Seniority
Individual Contributor