Data Center Support
Core
Provide Tier 1 network and server support, troubleshooting, and maintenance for hardware and network environments including Federal networks.
Role type
Tier 1 Data Center Support Engineer
Builds
Corporate and Data Center technologies and technical resources for projects
Domain
IT Infrastructure / Network Engineering
Required skills
Network troubleshooting, Server platform support, Firewall configuration (Juniper, Palo Alto), Switch/Routers configuration (Cisco, Juniper, Arista), Network monitoring tools (Tufin, NetBrain, Solarwinds), Incident management, Root cause analysis
Preferred skills
Cloud knowledge, Security protocols, Team guidance, Project planning
Technologies
Juniper, Palo Alto, Cisco, Arista, Tufin, NetBrain, Solarwinds
Responsibilities
Monitor and troubleshoot network and server environments, Perform restorative and maintenance actions, Handle escalated issues, Implement network improvement projects, Troubleshoot system outages, Participate in 24x7x365 on-call rotation
Seniority
Mid-level, hands-on IC