Operations Associate
Hybrid
Core
Entry-level customer service role supporting customers with Fit2Work background checks and employment screening services.
Role type
Customer service associate (entry level)
Builds
Background check and employment screening services for customers
Domain
Human resources / background checks
Deliverable
client delivery
Required skills
Customer service, problem solving, attention to detail, computer skills, compliance with privacy guidelines
Preferred skills
Banking & finance experience, complaint handling experience
Responsibilities
Deliver customer service via phone, email, and chat; guide customers through background check processes; handle complaints; execute product delivery per SLAs; escalate complex issues; ensure compliance with privacy guidelines.
