Change Management Specialist - Salesforce
Core
Designs and maintains change management frameworks, translates technical Salesforce enhancements into user-friendly processes, and drives adoption for enterprise system deployments.
Role type
Senior Change Management Specialist (Salesforce)
Builds
User adoption strategies, training materials, and communication plans for Salesforce implementations
Domain
Financial services / B2B technology / Enterprise software
Deliverable
product features
Required skills
Change management frameworks (Prosci ADKAR), stakeholder analysis, training material development, process mapping, KPI definition, resistance management
Preferred skills
Salesforce ecosystem knowledge, Digital Adoption Platforms (DAPs), Agile/Scrum, PMP
Technologies
Salesforce, Slack, Teams, Pendo, Spekit, WalkMe
Responsibilities
Design change management frameworks, facilitate knowledge transfer to partners, develop role-based training content, track project progress and user adoption metrics, coordinate hypercare support during go-live
Seniority
Senior, hands-on IC