Client Relationship Manager
Core
Manage key client relationships and deliver Debt Management Services within Equifax's Collections and Recoveries Teams, ensuring excellent service through robust data and SLA-driven operations.
Role type
Senior Client Relationship Manager (B2B Collections & Recoveries)
Builds
Client products and services for B2B clients within the collections and recoveries domain
Domain
Financial services / Debt Management / Collections
Deliverable
client delivery
Required skills
Strategic client management, cross-functional collaboration, process improvement, SLA management, client performance reporting, Quarterly Business Reviews, incident analysis, platform improvement, training facilitation, project management
Preferred skills
Senior advisory/consulting experience, financial services background, multi-sector industry experience, project management methodologies
Technologies
Equifax platforms and tools
Responsibilities
Manage day-to-day client interactions, develop monthly client performance reports, contribute to strategic Quarterly Business Reviews, analyze client incidents to identify platform improvements, facilitate training to maximize platform utilization, drive operational excellence in service delivery
Seniority
Senior, hands-on IC with strategic client management focus
