Senior Customer Success Manager
Core
Drive revenue retention and expansion for enterprise customers by ensuring successful adoption of embedded operating systems and cloud platforms.
Role type
Senior Customer Success Manager (Embedded Systems/Cloud)
Builds
Customer adoption journeys for embedded OS, cloud, and container solutions
Domain
Embedded systems, real-time operating systems, cloud infrastructure, IoT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Embedded real-time operating systems (VxWorks), Enterprise Linux, container lifecycle management, hybrid cloud architecture, secure boot and encryption, account management, cross-functional team leadership, churn prevention, upsell strategy
Preferred skills
Wind River VxWorks, Wind River Cloud Platform, VMware vSphere, OpenStack, Kubernetes, eLxr, IoT architectures
Technologies
VxWorks, Wind River Cloud Platform, VMware vSphere, OpenStack, Kubernetes, eLxr, Enterprise Linux (Red Hat, SUSE, Ubuntu)
Responsibilities
Own the full customer lifecycle with emphasis on renewals and upsell; Act as a strategic partner to understand business outcomes; Scout for new opportunities to expand Wind River's footprint; Marshal cross-functional teams to address customer needs; Prevent churn by monitoring customer health; Develop customers into positive references; Maintain detailed records of customer interactions and opportunities; Partner with Product and Sales teams to influence roadmaps.
Seniority
Senior, hands-on IC
