ServiceNow Platform Architect
Core
Define, govern, and evolve the enterprise ServiceNow platform to align with business objectives and digital transformation initiatives.
Role type
Senior ServiceNow Platform Architect
Builds
Scalable, secure, high-performing ServiceNow solutions across ITSM, ITOM, CSM, and GenAI modules
Domain
Enterprise IT Service Management & Digital Transformation
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, ITSM/ITOM/CMDB/Discovery/HAM/SAM/CSM module expertise, enterprise integrations, data synchronization, multi-instance strategy, complex migrations, GenAI/automation, platform governance, roadmap planning
Preferred skills
Cloud architecture (Azure/AWS), Performance Analytics, large transformation programs (M&A, global rollouts), Agile/SAFe/DevOps
Technologies
ServiceNow, Flow Designer, Workflow Data Fabric, APIs, MID servers, Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, Microsoft 365, Now Assist, Virtual Agent, NLU, AI Search
Responsibilities
Define and own the ServiceNow platform architecture and roadmap; Establish and enforce platform governance, standards, and best practices; Lead design and implementation across ServiceNow modules; Drive integration strategy with enterprise systems; Ensure CMDB health, data quality, and reconciliation strategies; Provide technical leadership and mentoring to developers and administrators
Seniority
Senior, hands-on IC with strategic leadership
