Senior Software Engineer (Senior ServiceNow Developer)
Core
Senior ServiceNow Developer responsible for implementing, enhancing, and optimizing ITSM solutions on the ServiceNow platform for clients.
Role type
Senior IC ServiceNow Developer (ITSM)
Builds
Custom ServiceNow configurations, workflows, integrations, and platform components for client ITSM processes.
Domain
IT Service Management (ITSM) / Low-code platform development
Required skills
ServiceNow platform development, ITSM module expertise, REST integrations, IntegrationHub, Scripting (Business Rules, Script Includes, Client Scripts, GlideRecord), Flow Designer, Data modeling, CMDB management, Upgrade and patch management
Preferred skills
Discovery and Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations, Instance consolidation
Technologies
ServiceNow, IntegrationHub, Flow Designer, REST APIs, GlideRecord
Responsibilities
Design and develop scalable ServiceNow solutions; Analyze business requirements and translate them into technical configurations; Develop and maintain workflows, integrations, and custom platform components; Troubleshoot complex issues and perform root cause analysis; Review and refactor code for performance and best practices; Support platform upgrades and testing; Maintain technical documentation; Collaborate with stakeholders and Agile teams.
Seniority
Senior, hands-on IC
