Senior IT Business Analyst - Lead to Cash
Core
Primary internal IT contact managing the Lead to Cash Application portfolio, translating business requirements into documentation and conceptual designs for solutions.
Role type
Senior IT Business Analyst (Lead to Cash)
Builds
Lead to Cash application solutions and IT service capabilities
Domain
Automotive technology / Lead to Cash functional processes
Required skills
Requirements elicitation and documentation, Business process modeling, Use case development, Systems Development Lifecycle knowledge, ITIL framework, ServiceNow Platform, Gap analysis, Requirements traceability
Preferred skills
Salesforce CRM, Marketo, Tableau, MS Dynamics, Six Sigma, Certified Business Analysis Professional (CBAP)
Technologies
Salesforce, Marketo, Tableau, MS Dynamics, ServiceNow
Responsibilities
Partner with business owners to elicit and document requirements for new or enhanced functional capabilities; Develop business process models and use cases; Serve as liaison between business and IT architecture teams; Recommend systems and process opportunities to improve capabilities; Support user acceptance testing and training plan execution; Investigate business issues and data challenges; Support IT Strategy Development and Application Repository maintenance.
Seniority
Senior, hands-on IC