Urgent Need Requirement Analyst
Core
Requirements Analyst leading requirements discovery, documentation, and traceability for the Member360 CRM application to support customer service representatives.
Role type
Senior Business Analyst / Requirements Analyst
Builds
Member360 application (CRM tool with FEP-specific capabilities)
Domain
Health Insurance / Software Development Lifecycle
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Requirements elicitation (JAD, interviews, prototyping), User story creation, Requirements traceability, Process modeling (State charts, Data flow diagrams), Gap analysis, Resource and cost estimation, Agile/Scrum methodology, XML/web services knowledge, SDLC expertise
Preferred skills
Health insurance industry exposure, CRM tool experience, Mainframe/distributed systems knowledge, Strategic thinking, Leadership of task matrix resources
Technologies
Provision, System Architect, Microsoft Office, XML, Web services, Mainframe, Distributed systems
Responsibilities
Lead requirements discovery to document customer needs, Develop user stories with acceptance criteria and business rules, Create and maintain functional specifications and use cases, Coordinate business analyst tasks and provide mentoring, Participate in strategic development discussions and technical decision reviews, Design web service APIs and interact with FEP Directors Office
Seniority
Senior, hands-on IC with team leadership experience